Thursday, January 26, 2012

ATM Fraud

That's right. Today, I planned to divide my time very carefully into quarters with one-fourth devoted to submitting applications, one fourth to finishing up my self-training on MS Project 2010, one fourth to my interview and interview prep, and the remaining quarter to pounding out a run on a treadmill or roadside. (Cardio has ceased to be something I purely loath. I still don't like it. That may never change. But, I'm getting better at it, and that helps. Also, I am in a co-dependent relationship with it right now. Cardio needs me to get it done, so I can lose weight and look my trainer and cardio partner in the eye. I need it to help my brain from feeling like it could explode from the effort of staying positive in the face of all this uncertainty. So, we'll stick a pin in that and write another of my many posts about cardio another day.) That was my plan. And y'all know how much I like a plan.

Well, last night, while I was pounding out some cardio, and smashing my weight lifting workout in fact, apparently my ATM number was in Yuma. And this morning while I was sleeping (biding my time until I could call the fraud line at my bank) that same card was turned down in Austin to buy gas. Weeeeeee!

I've been the victim of fraud and identity theft before. And my experience getting that dealt with (once the conveniently placed long weekend in which I watched weird check amounts being cashed and wandering out of my account helplessly was over) was pretty good. The money I needed to buy my books and pay my insurance and rent was back in 5 days, and I had a new account set up pronto. I had three days of watching money walk away, and practicing deep breathing. They caught those people and uncovered their scam (pretty elaborate, as it turned out, but not very well executed) and I had the opportunity to write something about my experience as the "victim" (HATE that word) of this crime maybe a year later. I had food in the house, so while I couldn't go out with my friends that weekend, and had some stress since I was a poor graduate student at the end of a long month of no paycheck, I wasn't going hungry. And ultimately damage repaired.

So, when I saw money being spent a couple of states away I assumed that if fraud had gotten more tricksy, that fraud response had improved as well. And I was right! My card was shut down last night, which means THEIR copycat card was shut down too. Sorry, guys, no gas for you in Austin. And this morning, I called the number, got my instructions and an order for a new card placed. But, I also had to go to my branch and get a temporary card. Of course, it can't do everything a real one can, alas. But I can buy groceries until the new one comes, and my account is safe. Whew.

Day briefly derailed, money safe and plenty of time for me to go about getting ready for my interview.

What does this have to do with anything, right? We all go through this unless we live like conspiracy theorists. I mean, that's sadly probably true. I got some scary statistics from talking to the bank. In 2009 nearly 5% of the population had to deal with this, and spend, on average, 21 hours and $300 plus dollars resolving the crime. That was 2009! I would be eye-balls-popping shocked if those numbers hadn't gone up in the last 2 years. Lightening struck twice for me, so I asked my new banker friend if there was any way to find out how this happened. Since I know where my card is at all times, and have the right protections on my account, it mystified me. He told me that since my data wasn't leaked anywhere that placed me on a known-concerns list, this was probably a completely unpreventable occurrence. My card was probably picked up by a scanner when I bought gas or used an ATM last weekend. No way to know it. Am I supposed to stop using my ATM card? Suspiciously interrogate everyone who gets me a latte or beer? No.

What I've been thinking about for the last day is that even as recently as  a year ago, this issue would have enraged me. And not having a person to be angry at specifically and feeling helpless would have lead me to turn this fury on the world. I would've and been pissy with everyone from the desk clerk at my gym, to my friends, just because I allowed it to permeate my world for several days. I'm not someone who will tell you that anger is a completely "useless emotion." I think there is healthy anger. I think there are cases where anger can spur people on and lead to determination, motivation, and purging of old hurts. What I am going to tell you is that for me, anger is most often not healthy and instead of leading to motivation or something positive, leads to being short, unpleasant, and unable to be happy about much of anything for days.

When I'm genuinely angry and hurt, I often don't process it right away. Somewhere a long the way I learned that I was deeply alone. And I was for awhile. And even when I wasn't, there was a longer period of time where it wasn't safe or comfortable for me to have my feelings out loud. So, for me, anger turns inward. It is a dark and twisty spiral and it has spikes. It lays in wait, and sets a bomb wrapped in barbed wire. And what happens then is, I take this bomb, and quietly lay it on a shelf. For days or weeks or hours or years, and then I detonate it when I'm all alone. It sounds noble, as though I'm saving others, but it isn't. It actually serves to hurt more people because the bomb goes off at a time and in a way in which I cannot deal with it in a healthy, non-destructive way. The bomb can't be defused. It has to GO OFF and leave emotional shrapnel. And I spend the following days and weeks feeling the after-shock, and passing it on to innocent bystanders, or worse, going back to the person who accidentally hurt me long past the time in which they remember what happened and setting a bomb for them. It's awful.

So, I could be angry that my plan was derailed and I lost time. I could be angry that doing something completely normal like going to an ATM or getting a box of tampons may have set this theft in motion. I could, but who would I be angry with? I guess I could be angry with whomever thought it was a good idea to take my info and run off to Yuma (Really?! Yuma?!) but, I don't know them. I don't know why or how they did this. Maybe they're in a desperate situation. Maybe they have a sad story. Or maybe they don't. Either way, being angry at them, attaches me to them, and forces my brain to think about how and why this happens. And fraud prevention services told me that this is probably a lost cause - it is probably not possible to track exactly how and when this happens. Why would I attach myself to a lost cause? (I say this like I'm all wise and strong, but this is just EXACTLY what I've done in the past.)

This is like the 6th time in the last month that I've been presented with this lesson. There's a doozy of an example here - ahem, losing my job. A number of people have suggested I explore my anger at my former employer, or even seek legal counsel. But if I did either, that would keep me attached to them for a long, long time. And guess what, I already had more than enough time stewing over anger with them when I was employed with them! For me, anger would do nothing but feed the unhealthy connection I had with that organization. It would lead to . . . nothing but more anger and judgement. That is the very definition of empty calories in my life.

So, look at me, I'm growing. With this fraud, I was curious, I was focused on what I needed to do to rectify the situation, I was open to hearing anything I could do to prevent this in the future. But I wasn't angry. I didn't waste time on that, because I really needed to get back to my carefully orchestrated day. (And i was hoping I could finish up at the bank in time to get a cup of coffee) The banker was all," I'm so sorry this happened, and took your time." Well, ok, but I didn't have to spend 21 hours, or $300 plus dollars. I spent 2 hours, thus far, and have some minor ATM card inconvenience for a week. So, I responded, "Well, this has all been handled really quickly and professionally so I'm satisfied this will be completely ok very soon!"

The lesson I'm trying to learn here, and have been hit over the head with for the last month, is that LOVE PROVIDES AND PROTECTS. I heard that last weekend. Yes, I heard it at church. And so my minister's point was that God's love is without boundaries and unending, and will give you what you need. I struggle with that, and I also have friends who don't believe in God or that kind of God. But I think the application is relevant to the me that wants to believe in that God, and the me that often questions that. (So, I hope it applies to my friends who aren't in that relationship with God too.)

Whether or not you believe God helped me deal with my identity theft, or is walking with me in my job search (which is much more than just hide-and-seek-find-a-job but really me seeking a better life than I had), the reality is, I have been very loved and protected in all of this. My bank protected my account, and quickly. My friends' love has provided for me over and over and over. And over. I have been provided with help understanding my options, the offer of a place to stay if needed, lunches and dinners out with people I love celebrating my "freedom", the offer of help for my healthcare costs, personal training, some part time job offers, introductions to helpful people to network with, supportive rally cries by phone, mail, text, and FB message, help getting my resume together, help getting my resume out there, editing of my cover letter template, people asking to be my referrences, company as I work out my demons by sweating out some cardio, and just so many hugs, high fives, "atta girls" in person and at a distance that I've lost count. I had someone who I met and worked with for every bit of three days and who no longer works with my former employer look me up so that she could reach out to me, ask if I was alright, and if I needed help getting my resume into the hands of an educational company.

I am loved. Whether you think that love comes from God through people, or from people who are awesomely loving and giving, and who I have the amazing good fortune to have in my life, the bottom line is that I am loved. (I think both. Because the God I know gives people the complete freedom to have the morality of frog spit, or to be loving, kind, and generous.) And that love has provided and protected me.

If I needed any further proof of this I would need only to look at this:



In case you're wondering, that's love sitting on my kitchen table cut into the shape of beautiful flowers. I am loved.

(Have you ever gotten one of these Edible Arrangements? They are the bomb. I love getting flowers, and I love getting candy, and this is like both rolled into one, only most of it is healthy. Wow. Luck has nothing to do with it. I am loved.)

And focusing on that, instead of anger, has garnered me the chance to interview for 3 part-time positions, and 4 interviews for full-time positions. I don't want to pat myself on the back too much here, but I'm a little proud that I haven't spent my time stewing and dreaming up evil plots and dealing with a bomb and the ensuing emotional shrapnel. I'm proud that I've taken the time to reflect that it's ok for people to love me and help me. I'm proud that I'm putting my energy into the right place. Also, I really liked that fruit.

Monday, January 23, 2012

I know how silly this is

The last time I was in an all out hunt for a full-time job, it took 4 months. And I got the job that I held for the last 5 and a half years. Which let's be honest . . . I've said some vague things about, and my readers have gotten the impression I didn't like much. A lot of my readers know me personally, and have for awhile, so that's not a pure view. A lot of them knew, outside of evidence in this blog, I was unsure this was a good job for me, and had been for some time.

I wasn't thrilled with some of the things I had been asked to do, but I still felt I was doing something worthwhile. I put it this way to one friend," I didn't hate what I was doing, but I was unhappy with some of the situations doing it had put me in." In this blog what I said specifically was something along the lines of realizing I had probably outgrown the job. What I said less than specifically was that I had concerns about the lifestyle the expectations of the job was creating. and how I passively accepted things like not eating dinner until 9pm or working out at 10pm.

But it wasn't always like that, and even when it was, I learned a lot from that job. While not all of my almost 6 years in that job were contented ones, there were happy years, and times I felt very fulfilled by what I was doing. And even if that weren't as true as it is, that job was still a decent place to start my career after leaving grad school.

So, finding myself suddenly without that job means an all out search for the next step in my career. And not just an online search, but a networking search. And not just a job search, but some real soul searching in terms of what I most want out of my next job.

One of the things I really want is a job that I'm in for longer than 5 years. I want some stability. Which isn't to say I want to do the same job, day-in and day-out for 10 years. But I would adore being hired somewhere here that wanted to keep me, challenge me, and advance me for awhile.

That being said, if it took me 4 months to find the job that lasted me for almost 6 years (and kept me happy and challenged in a good way for about 3 of those) I probably need at least half again that time to find the job that will do me one better. Six months sounds like a reasonable time frame. That seems logical. And yet, some part of me never truly pictured myself entering my 4th week of unemployment. I didn't paint that illustration in my head when I was spinning the story of my job search.

Which is really silly. I can't expect what happened as the result of 4 months of searching to happen in 3 weeks now. And I certainly can't expect a BETTER job to come of 3 weeks of searching.

The problem is, I don't have 6 months, or 8 months, or 4 months, or whatever the reasonable time frame would be. I have maybe another 2 months before things get so difficult that I would lose the ability to make them better by moving in to someone's basement (or, really, the guest room that is waiting graciously for me on the East Coast). I need to believe that because I know more now about job hunting, and because I am working really hard to accept help and support that I can get this job done faster than the 4 months it took me in spring of 2006.

I need to believe that then, I was still teaching as a full-time grad student, and thus, job hunting only about 5-10 hours a week. I need to believe I'm working harder and smarter now. I need to believe that it matters that I have a stronger personal and professional network now. I really need to believe that the fact that it's been 3 weeks, and I've had 3 interviews in that time is a reason to think that in another 3 weeks, or another 6 weeks, I'll have the RIGHT interview for the RIGHT position and get a job! Those are the things I very much need to cling to today.

It's nice to hear from friends that I am smart, savvy, capable, and will "be all right," or, "will definitely get something." It's even nicer to hear from a recruiter that "qualified applicants like you don't stay on the market for long." But what would be best of all to hear is, "You're hired (with amazing benefits)!"

But I also know this is a numbers game. And the numbers on the clock may be working against me in terms of racking up the number of jobs searched and applied for in time. I don't think this is the time to panic, but I am looking at my 3 weeks in and trying to get a clearer picture of the next 3 weeks.

It's hard to tell this from this post, maybe, but I'm not depressed today. (you can tell because the dishes and laundry are done, I'm out of my pajamas, my condo is uber-clean and I'm making a to-do list that I am excited about. Ok. So you can't tell by that, but I can) Today I have 3 offers of part time work on the table. Today I have a possible calls back from 2 different project coordinator positions, which, while not perfect fits, would mean I could keep a roof over my head for some time. Today I have a bunch of other jobs to apply to that could be perfect fits. So, today I'm optimistic. But I am also trying to frame that optimism in realism as well. Because that, as much as the bank account, will keep me going for the next 3 weeks.